Shipping Policy

At Sullivan's Trim, we aim to provide timely and efficient shipping for our customers. This Shipping Policy outlines our shipping methods, processing times, and costs.

1. Shipping Methods

We primarily ship products using standard mail services. Under normal circumstances, it may take 3 to 5 business days for your order to be sent from our warehouse. However, we also offer expedited shipping options at an additional cost, which will be displayed at checkout if available for your order.

2. Shipping Costs

Shipping costs are calculated automatically based on the amount, volume, and weight of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

3. Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or due to high demand, processing times may be slightly longer. If you choose expedited shipping, your order will be prioritized and shipped as soon as possible.

4. Force Majeure

Sullivan's Trim is not responsible for shipping delays or failures resulting from events beyond our control, such as natural disasters, severe weather conditions, labor strikes, political unrest, or other force majeure events. In such cases, we will make reasonable efforts to notify you of any potential delays and work to minimize the impact on your order.

5. Customs and Import Duties

Please note that customers are responsible for any customs and import duties that may be applicable in their country. These fees are not included in our shipping costs and are the sole responsibility of the customer. We advise you to check your country's customs policies before placing an order.

6. Questions

If you have any questions or concerns about our shipping policy or the status of your order, please contact our customer support team at support@sullivanstrim.com.